Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino you think we should look at? This page explains how to reach us and what we can help with.
How to reach the Non Gamstop Casinos team
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — the casino name, the page you were reading, or a screenshot if something looks wrong — and we'll get back to you as soon as we're able to. We read every message ourselves, so please give us a reasonable amount of time to reply, especially if your query needs checking against our research notes.
What we can help with
Not every enquiry needs the same answer, so it helps to know roughly what we cover:
- Review accuracy — if a bonus, wagering condition or feature listed for a brand such as Betmica, Kikibet, Betninja or any other operator on our Non GamStop Casinos 2026 - Best Online Casinos UK page seems out of date, tell us and we'll look into it.
- General questions about non Gamstop casinos — how these sites operate, what payment methods they typically support, or how welcome offers compare across brands.
- Site content and corrections — typos, broken links, or anything on the site that doesn't read clearly.
- Responsible gambling concerns — if you're worried about your own play or someone else's, our Responsible Gambling page has practical guidance and tools worth reading first.
What we can't do
We're an independent comparison resource, not a casino operator, payment processor or regulator. That means we can't process withdrawals, resolve account disputes, verify identity documents, or make decisions on a casino's behalf. If you have an issue with a specific site — a delayed payout, a locked account, a bonus dispute — that has to go through the casino's own support team, since only they hold your account details and can act on them. We can, however, point you towards general information on how these sites are typically licensed and what to check before you sign up, which is covered on our main Non GamStop Casinos 2026 - Best Online Casinos UK guide.
Before you write in — a few things worth checking first
A lot of the questions we get are already answered elsewhere on the site, so it's worth a quick look before you send a message:
- Curious who's behind Non Gamstop Casinos and how we put our rankings together? That's covered on our About Us page.
- Want to know the legal detail around using the site, our editorial approach, or affiliate relationships? Our Terms and Conditions page sets that out in full.
- Thinking about self-excluding, or want to understand how exclusion schemes and non Gamstop sites interact? Our Responsible Gambling page is the right starting point.
Feedback shapes what we publish
Reader feedback genuinely feeds into how we assess sites. If you've played on one of the casinos we list — whether the deposit process was smooth, whether a bonus paid out as described, or whether customer support was slow to respond — that kind of real-world detail helps us keep our write-ups honest and current. We don't test or play on these sites ourselves, so reader experience is one of the few ways we can sense-check what operators publish about themselves.
A quick note before you contact any casino directly
If your enquiry is really about a specific brand rather than our site — for example, a question about the terms of an offer like Kikibet's welcome package or WinnerIsland's free spins allowance — it's usually faster to check the casino's own terms page or contact their support directly, since they hold the current, binding version of any offer. We list headline terms where they're supplied to us, but operators can and do amend their promotions, and only the casino itself can confirm what applies to your account at the time you sign up.
All gambling activity discussed on this site is intended for adults aged 18 and over.